Strengthen your community.
We are a public administration team, delivering clear guidance, efficient services, and reliable support for communities and businesses.
We are committed to delivering responsive support, clear guidance, and dependable public services at every stage.
We create the perfect
public service solution for you
Government services,
clear and simple
Access permits, manage rates, compare licences, and stay compliant.
All these services and more are available online, fast and free.
Discover public services
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Start with the community – understand needs and deliver services well.
Explore our
key services
Tracking the outcomes behind our work: a closer look at the key measures guiding our public service performance.
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Quick links
Access a wide range of public services and support.
45%
More support
Boost your outreach with an increase in qualified enquiries.
8+
Key services
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Meet our team
Trusted public servants delivering better outcomes
Alex Morgan
Chief Executive Officer
Founder and chief executive, Tony leads the agency’s vision. He stays closely involved in policy, service delivery, and community engagement.
Minister
Deputy Secretary
Mich thrives on complex public policy challenges. With years of experience in government leadership, Mich has helped guide the organisation to where it is today. He is widely respected for his strategic insight.
Aline Turner
Deputy Secretary
Our public service leaders bring deep experience in policy, delivery and community outcomes. Aline supports cross-agency teams and helps connect citizens with clear, practical services.
Minister
Chief Operating Officer
Iris, with her public sector experience, helps us interpret data and improve service outcomes. She is committed to better results and brings strong expertise to the agency.
Top questions answered
In this section, you can answer common questions clearly and quickly.
Our agency specialises in policy support, service delivery, and community engagement. We tailor our programs to meet the needs of government, businesses, and residents across Australia, helping improve outcomes in a changing environment.
You can contact our public enquiries team by emailing enquiries@agency.gov.au, calling 1300 000 000, or using the online contact form on our website. Our team is available during business hours to help with questions, requests, and service issues.
We’re committed to delivering timely, respectful support and clear guidance for every enquiry.
We provide guidance on service requests, eligibility, and administrative enquiries. Please contact us for current processing times, required documents, and next steps for your application or request.
50,000+ Australians use our services
to manage their obligations.
Partner with us to deliver better public services.